General FAQs

What payment methods do you accept?

We accept Paypal, Visa, Mastercard, Amex, Banconnect, iDEAL, and Bank Transfers (USD).

How do I know if my payment is successful?

Payment status will be reflected as Authorized once payment is successful.

Can I make partial payment to receive the product?

No, We only accept full payment before processing the order

Which credit/debit cards can I use to pay?

For direct charges: VISA, Masters and AMEX cards. By extension, any card accepted by Paypal and Banconnect, are also accepted.

Are there additional fees if I pay by Credit Card?

No, there are no additional fees if you pay by credit card.

Which bank account do I make the transfer to?

We will display the bank account details after placing and order and also email you a bank transfer instruction.

What currencies are supported for bank transfer?

We only support USD transfer. Please change your currency type to USD by scrolling to the bottom of the page before checkout in order to select bank transfer at checkout.

Help! I don't see the option to perform a bank transfer!

Please return to your cart, change the currency to USD before checking out.

How do I know if you received the money?

We will update the order status in your account to order received once we verifed that the money is successfully transferred to our account. If you purchase using a guest account, we will email you that the transfer has been received.

For bank transfers, how long do customers have to make the payment before their order is cancelled and items returned to stock?

Customers will have 1 calendar week to make payment. Blue Wireless will also require 1-2 business days for payment confirmation.
Past 1 calendar week, if no payment was received, the order will be cancelled.

I made the transfer to the wrong bank account!

We will not be able to assist, please contact your bank for further assistance

What are the different delivery options for my purchase?

Shipping and Self-Pickup

To where do you ship? How long does it take you to process an order
before it is dispatched?

We generally ship worldwide. Orders are typically processed within 3
business days, but lead times are variable depending on the product. However,
do note that shipments are Delivery Duty Unpaid.

Blue Wireless is working on making Delivery Duty Paid options available
soon.

Where are your packages shipped from?

Orders can be shipped from either Netherlands, Singapore, or Australia, depending on the destination.

How do you price your postage?

Postage rates are determined by Fedex and will be shown at checkout.

*As of September 2023, we are now offering free shipping to selected countries: Singapore, Malaysia, United Kingdom, and the Netherlands.

What are the different shipping methods?

We use FedEx International Priority® as our shipping method.

Can Blue Wireless deliver my order to a location without an address?

We do not deliver to locations without an address, please consider our managed services
with on-site installation if you need the product at a GPS coordinate.

I need my order now, can Blue Wireless speed up the delivery?

You may contact us at store@bluewireless.com and we will attempt to expedite the order.

When can I expect to receive my delivery?

Our Standard Shipping, including lead time, will take between 2 to 4 weeks to deliver to
your address and we will deliver during your local time office hours.

Can I purchase multiple items and have them delivered to different shipping addresses?

We do not deliver items within the same order to different addresses, please make a
separate order per delivery address.

Can I request for a delivery schedule?

We do not offer a delivery schedule for selection, please always have an authorised
representative to receive the order on your behalf during office hours to ensure successful deliveries.

Can I instruct you to leave the product at my address if I am not around during delivery?

For security reasons, we do not allow our courier to leave the product unattended at your address.

Can I authorize someone to receive the parcel on my behalf?

Yes, as long as we are informed prior as the delivery will be addressed to the recipient.

I missed my delivery, can you redeliver for me?

We will attempt to deliver one more time, if you are still not around to receive the product, we will cancel the order.

I did not receive my product, can I get a Refund?

Please see our Returns, Exchange & Refunds FAQ for more details.

Can I pick up my order? 

Yes, you may select the pick-up location at the checkout page.

Can I pick up my order at others locations?

No, we currently only allow pick-up at our offices.

Can I arrange for my own courier to pick my order at Blue Wireless Offices?

Yes, however do note that Blue Wireless will treat the order as fulfilled upon collection by your courier and not held
responsible if your courier damage or misplace the product.

When do I know if my order is ready for pick up?

You may check via our webstore and receive an email notifying you when the order is ready for pickup.

Do I need to pay extra for import tax and custom clearance for your products? 

Per our shipping policy, depending on your country, your delivery may be subject to additional taxes by
your local customs office and handling fees before the product will be released
to you.

When and who do I pay for import tax and
custom clearance fees?

For deliveries out of Singapore, our delivery partner FedEx will reach out to you for further instructions on payment.

Do I need to pay Blue Wireless tax for my deliveries in Singapore?

Yes, we will have charge taxes for
deliveries to Singapore addresses at checkout.

I am unable to clear Customs, can I get a refund?

Please see our Returns, Exchange & Refunds FAQ for more details

My local customs impounded the product, can I get a refund?

Please see our Returns, Exchange & Refunds FAQ for more details

Do you offer discounts?

Blue Wireless offers a tiered discount system, where your current annual spending determines the discounts for the following year. Do create an account in order for us and you to track your total annual spending.

Great, but is there any discounts you can offer to us now?

Do reach out to our account managers for preferential rates and discount codes.

Can I combine volume discounts with the discount code I received from your account managers?

No, you can either enjoy the volume discount rate which is applied automatically once the order quantitiy is reached, or remove the volume discount rate and apply a different discount code to your order.

Can I cancel my order?

You can only cancel your order prior to order confirmation. Our staff will reach out to you to confirm your order after placing it. Upon order confirmation, the order can no longer be cancelled.

How do I cancel my order?

Reach out to us at store@bluewireless.com
Do note that order cancellation is subjected to the explicit approval of Blue Wireless.

My product is damaged and/or not working, what should I do?

If you’ve received a damaged/defective product, Blue Wireless has a 14 Calendar Days Return Policy.

My order is missing/incomplete, what should I do?

Reach out to us at store@bluewireless.com and we will check with our delivery partner. In the event of a lost package due to logistics, we will issue a refund.

What is Blue Wireless's Return Policy?

Purchases on Blue Wireless e-store are entitled to a 14 calendar days return from the date you received the product. Once the period is exceeded, Blue Wireless will not accept any returns.

How do I return an item for Exchange or Refund?

To start a return, you can contact us at store@bluewireless.com. We will ask you for more details such as proof of purchase or evidence that the product is damaged/defective.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Do I need to pay delivery fees for returning an item?

If we provide you a return shipping label, the cost will be paid by us. If you choose to return the product by your own courier services, we will not reimburse you for the return delivery fees.

How should I pack my product for return?

The product must be packed into the original packaging with all original content (including instruction manual, accessories, etc.). If the original packaging is damaged or not available, you can wrap the item with another layer of packaging (i.e carton box, cling wrap) to avoid damage during the return journey.

Do I need to pay delivery fees for my exchange?

No, we will cover the delivery fees for shipping out the replacement product.

Can you ship me the replacement before I return the product?

No, you will have to return us the product before we will ship out the replacement product.

Will I get the same replacement product?

Yes, if the product is in stock. Otherwise if the product is unavailable, we will cancel the order and process the refund.

What products are eligible for Exchange?

Blue Wireless will only exchange products under the
following cases:
- Product returned due to damage/defect
- Product returned due to missing items or incomplete parts
- Product returned due to incorrect/wrong product received.

How long will it take for me to receive my replacement product?

Our standard shipping will take around 2-4 weeks.

How can I request for an exchange after the 14 days return policy has passed?

You will have to contact the product manufacturer for the product warranty.

What is Blue Wireless's Refund Policy?

If Blue Wireless cancels the order or your order did not arrive due to negligence on our delivery partner, we will refund you
the product and shipping fees.

If you received the product, we will only accept Refunds request within the 1 days Return Policy. This means you have 14 days after you receive your products to inspect and test before you initate a return and request for a refund.

What products are eligible for Refund?

Blue Wireless will only refund products under the
following cases
- Product returned due to damage/defect
- Product returned due to missing items or incomplete parts
- Product returned due to incorrect/wrong product received
- Product returned due to unsuccessful importation or custom clearance.

Will Blue Wireless refund shipping fees?

Yes, if the product is eligible for refund, we will also refund the shipping fees.

My products are impounded by customs, can I get a refund?

We will only be able to issue a refund if the impounded products are returned to us.

How long does it take to process my refund?

We will inspect your return, and notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Your bank or credit card company may also need additional time to process and post the refund.

How will I know if my Refund is approved?

We will email you to confirm the Refund amount, and the order status on our website will reflect it as well.

Can I request for a refund after the 14 days return
policy has passed?

No, you will only be able to contact the product manufacturer for product warranty.